7 Days Return Policy
At PureCarat, we want you to shop with complete confidence. If you are not satisfied with your purchase, we offer a 7-day return option (as per the eligibility rules below).
7-Day Return Window
Return request must be raised within 7 days of delivery.
Quality Checked
Returns are processed after inspection and verification.
Transparent Process
Clear steps, clear rules, no confusion.
Secure Packaging
We recommend keeping the original box and invoice safe.
Return Eligibility
Your order is eligible for return if:
- Return request is raised within 7 days of delivery.
- Product is unused, unworn, and in original condition.
- Original packaging, invoice, and certificates (if any) are included.
- Product passes our internal quality check upon receiving.
Items Not Eligible for Return
The following items may not be eligible for return:
- Customized / engraved / made-to-order jewellery.
- Products altered or resized after delivery (by customer or third party).
- Items with missing invoice, certificate, tags, or original packaging.
- Damaged products due to mishandling after delivery.
- Free gifts (if included) must be returned along with the product.
How to Request a Return
Raise a Return Request
Contact our support within 7 days of delivery with your Order ID and reason for return.
Pickup / Shipping Instructions
We will guide you for pickup (if available) or share the return shipping address and packaging instructions.
Quality Check
After receiving the product, our team performs an inspection to verify eligibility and condition.
Refund / Store Credit
Once approved, refund/store credit is processed as per the policy mentioned below.
Refund Policy
If your return is approved after inspection, we will process the refund as per the original payment method or offer store credit (based on the product category and purchase conditions).
Exchange Option
In many cases, customers prefer an exchange rather than a return. If you want to exchange your product for another design, our team will assist you based on availability and applicable conditions.
FAQs
When does the 7-day return period start?
The return window starts from the day the product is delivered to you.
Do I need to return the certificate and invoice?
Yes. Invoice and certificates (IGI/BIS or any included documents) must be returned along with the product.
Can I return jewellery if I wore it once?
To qualify, the product must be unused and in original condition. Items showing wear may not be eligible.
How long does the refund take?
Once your return passes inspection, the refund is initiated. Final credit timing depends on your payment provider/bank.
Need Help With a Return?
Our support team will guide you step-by-step.